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Subscriber Identity Module (SIM) Registration
SIM registration is the process defined in the Information and Communication Technologies (Registration of SIM) Regulations 2023 where a mobile operator collects, verifies and records information of the purchaser of a new SIM.
The aim of SIM registration is to ensure that every SIM subscriber has his SIM duly registered under his identity.
Anyone purchasing a SIM from mobile operators (my.t, Emtel, Chili), including citizens, non-citizens residing in the Republic of Mauritius, public body, corporate body, company, diplomatic mission or any other organisation and tourists visiting the Republic of Mauritius.
Registration is done by the service provider at the time of purchase of a new SIM Card.
Please contact your service provider for more information.
Mauritian citizens are required to provide the following:
- National ID card /Personal details of Passport; and
- Recent Utility bill or any other Proof of address.
The mobile operator will also take a coloured photograph of the applicant and verify same against the National Identity Card photo or the photo from the Passport as applicable.
Non-citizen residents of the Republic of Mauritius are required to provide the following:
- Personal Details of Passport;
- Unique Identification Number;
- Residence permit or Occupation permit; and
- Recent Utility bill or any other proof of address.
The mobile operator will also take a coloured photograph of the applicant and verify same against the photo from the Passport.
Tourists are required to provide the following:
- Personal details of Passport or any other valid Travel Document;
- Proof of Address in the Republic of Mauritius.
The mobile operator will also take a coloured photograph of the applicant and verify same against the photo from the Passport or any other relevant travel document.
The purchaser is required to provide the following:
- Letter from the organisation authorising the purchaser to act on its behalf;
- National ID card or Personal Details of Passport of the purchaser acting on behalf of the organisation;
- Recent Utility bill of the organisation or any other proof of address;
- Copy of the Certificate of Incorporation of the organisation, as may be applicable;
The mobile operator will also take a coloured photograph of the purchaser for the verification against the National Identity Card photo.
For SIM activation, the employee has to provide the same information as either a citizen or non-citizen resident of the Republic of Mauritius as the case may be.
The mobile operator will also take a coloured photograph of the individual employee and verify same against the National Identity Card photo or the photo from the Passport.
The purchaser is required to provide the following:
- Letter from the organisation authorising the purchaser to act on its behalf;
- National ID card or Personal Details of Passport of the purchaser acting on behalf of the organisation;
- Recent Utility bill of the organisation or any other proof of address;
- Copy of his valid Tourist Enterprise Licence or Tourist accommodation certificate;
- Copy of the Certificate of Incorporation in case of a company or in case of an individual the Business Registration Number (BRN).
The mobile operator will take a coloured photograph of the purchaser for the verification against the National Identity Card photo.
For SIM activation, the tourist has to provide personal details of his Passport or any other valid Travel Document and his proof of address in the Republic of Mauritius.
The mobile operator will also take a coloured photograph of the tourist and verify same against the photo from the Passport or any other Travel document.
Taking a photo by the mobile operator is one of the mandatory requirements of the Information and Communication Technologies (Registration of SIM) Regulations 2023 for real time verification process. No registration can be conducted without the photo.
Any person who for the purpose of registering a SIM or M2M SIM furnishes false or misleading information shall commit an offence and shall on conviction, be liable to a fine not exceeding Rs 50,000/- and to imprisonment for a term not exceeding one year.
Any person who contravenes the Information and Communication Technologies (Registration of SIM) Regulations 2023 shall commit an offence and shall on conviction, be liable to a fine not exceeding Rs 50,000/- and to imprisonment for a term not exceeding one year.
Enregistrement du Module d'identité de l'abonné (SIM)
L’enregistrement des SIM est le processus défini dans l’Information and Communication Technologies (Registration of SIM) Regulations 2023, au cours duquel un opérateur de téléphonie mobile recueille, vérifie et enregistre les informations de l’acheteur d’une nouvelle SIM.
L’objectif de l’enregistrement est de s’assurer que chaque détenteur de SIM a sa SIM dûment enregistrée sous son identité.
Toute personne achetant une SIM auprès d’opérateurs de téléphonie mobile (my.t, Emtel, Chili), y compris les citoyens, les résidents non-citoyens de la République de Maurice, les organismes publics, les Personnes Morales, les entreprises, les corps diplomatiques ou toutes autres organisations ainsi que les touristes visitant la République de Maurice.
L’enregistrement est effectué par l’opérateur de téléphonie mobile au moment de l’achat d’une nouvelle SIM.
Veuillez contacter votre opérateur de téléphonie mobile pour plus d’informations.
Les citoyens mauriciens doivent fournir les documents suivants :
- Carte d’identité nationale / informations personnelles du passeport ; et
- Facture récente de services publics (facture d’eau ou d’électricité) ou toute autre preuve d’adresse
L’opérateur de téléphonie mobile prendra également une photo en couleur du demandeur et la comparera à la photo de la carte d’identité nationale ou à celle du passeport, selon le cas.
Les résidents non-citoyens de la République de Maurice doivent fournir les documents suivants :
- Informations personnelles du passeport ;
- Numéro d’identification unique ;
- Permis de résidence ou permis d’occupation ; et
- Facture récente de services publics (facture d’eau ou d’électricité) ou toute autre preuve d’adresse
L’opérateur de téléphonie mobile prendra également une photographie en couleur du demandeur et la comparera à la photo du passeport.
Les touristes doivent fournir ceci :
- Informations personnelles du passeport ou tout autre document de voyage valide
- Preuve d’adresse dans la République de Maurice.
L’opérateur de téléphonie mobile prendra également une photo en couleur du demandeur et la comparera à la photo du passeport ou de tout autre document de voyage approprié.
L’acheteur doit fournir les documents suivants :
- Lettre de l’organisation autorisant l’acheteur à agir en son nom ;
- Carte d’identité nationale ou les informations personnelles du passeport de l’acheteur agissant au nom de l’organisation
- Facture récente de services publics (facture d’eau ou d’électricité) de l’organisation ou toute autre preuve d’adresse
- Copie du certificat d’incorporation de l’organisation, le cas échéant ;
L’opérateur de téléphonie mobile prendra également une photo en couleur de l’acheteur pour la comparer à la photo de la carte d’identité nationale.
Pour activer la SIM, l’employé doit fournir les mêmes informations qu’un citoyen ou résident non-citoyen de la République de Maurice, selon le cas.
L’acheteur est tenu de fournir les éléments suivants :
- Lettre de l’organisation autorisant l’acheteur à agir en son nom ;
- Carte d’identité nationale ou les informations personnelles du passeport de l’acheteur agissant au nom de l’organisation
- Facture récente de services publics (facture d’eau ou d’électricité) de l’organisation ou toute autre preuve d’adresse
- Copie valide de son Tourist Enterprise Licence ou Tourist Accomodation Certificate ;
- Copie du certificat d’incorporation s’il s’agit d’une société, ou du certificat d’enregistrement des activités (Business Registration Number), s’il s’agit d’un individu.
L’opérateur de téléphonie mobile prendra également une photo en couleur de l’acheteur pour la comparer à la photo de la carte d’identité nationale.
Pour activer la SIM, le touriste doit fournir les informations personnelles de son passeport
ou de tout autre document de voyage valide ainsi qu’une preuve d’adresse dans la République de Maurice.
L’opérateur de téléphonie mobile prend également une photo en couleur du touriste et la comparera à la photo de son passeport ou de son document de voyage.
La prise de photo par l’opérateur de téléphonie mobile est obligatoire selon l’Information and Communication Technologies (Registration of SIM) Regulations 2023 pour le processus de vérification en temps réel. Aucun enregistrement ne peut être effectué sans photographie.
Toute personne qui, pour l’enregistrement d’une SIM ou SIM M2M, fournit des informations erronées ou trompeuses commet un délit et est passible, en cas de condamnation, d’une amende n’excédant pas 50 000 roupies et d’une peine d’emprisonnement n’excédant pas un an.
Toute personne qui contrevient à l’Information and Communication Technologies (Registration of SIM) Regulations 2023 commet une infraction et est passible, sur déclaration de culpabilité, d’une amende n’excédant pas 50 000 roupies et d’une peine d’emprisonnement n’excédant pas un an.
Subscriber Identity Module (SIM) Re-Registration
SIM re-registration is the process defined in the Information and Communication Technologies (Registration of SIM) Regulations 2023 where a mobile operator collects, verifies and records information of existing holders/users of SIM.
SIM re-registration is mandatory to comply with the Information and Communication Technologies (Registration of SIM) Regulations 2023 which will be effective as from 31st October 2023, based on recommendations of the Commission of Inquiry on Drug Trafficking chaired by former judge Paul Lam Shang Leen.
The aim of this re-registration is to ensure that every SIM holder has his SIM(s) duly registered under his identity by 30 April 2024 in order to avoid any SIM deactivation.
All SIM holders from mobile operators (my.t, Emtel, Chili) are required to re-register their SIM(s).
These include citizens, non-citizens residing in the Republic of Mauritius, public body, corporate body, company, diplomatic mission or any other organisation.
You may re-register either online or by visiting showrooms of mobile operators.
Please contact your respective mobile operator (s) for more information.
Mauritian citizens are required to provide the following:
- National ID card /Personal details of Passport; and
- Recent Utility bill or any other Proof of address.
The mobile operator will also take a coloured photograph of the applicant and verify same against the National Identity Card photo or the photo from the Passport as applicable.
Non-citizens residing in the Republic of Mauritius are required to provide the following:
- Personal Details of Passport;
- Unique Identification Number;
- Residence permit or Occupation permit; and
- Recent Utility bill or any other proof of address.
The mobile operator will also take a coloured photograph of the applicant and verify same against the photo from the Passport.
Each mobile operator will have their respective process in place to ensure that both the owner of the SIM and the actual user, that is the employee to whom the SIM has been assigned are re-registered.
Please contact your mobile operator (s) for more information.
Yes. All holders of SIM can re-register the SIM(s) they are using by providing the mandatory information/documentation as per the Information and Communication Technologies (Registration of SIM) Regulations 2023.
Please contact your mobile operator(s) for more information.
Yes, transfer of ownership is allowed.
Please contact your mobile operator(s) for more information.
Taking a photo by the mobile operator is one of the mandatory requirements of the Information and Communication Technologies (Registration of SIM) Regulations 2023 for real time verification process. No re-registration can be conducted without a photograph.
No fee is applicable for the re-registration.
As from 31st October 2023 up to 30th April 2024.
The mobile operator will deactivate the SIM.
A minor who is a holder of a SIM cannot do so. Re-registration must be done in the name of the parent or guardian in case he wishes to maintain the SIM for usage by the minor.
Please contact your mobile operator (s) for more information.
You may re-register by visiting showrooms of mobile operators.
Please contact your respective mobile operator (s) for more information.
Yes. There is no limitation on the number of SIMs a person can re-register.
Normally this will not be necessary.
Yes, you must re- register each SIM with each mobile operator accordingly.
Any person who for the purpose of re-registering a SIM or M2M SIM furnishes false or misleading information shall commit an offence and shall on conviction, be liable to a fine not exceeding Rs 50,000/- and to imprisonment for a term not exceeding one year.
Any person who contravenes the Information and Communication Technologies (Registration of SIM) Regulations 2023 shall commit an offence and shall on conviction, be liable to a fine not exceeding Rs 50,000/- and to imprisonment for a term not exceeding one year.
Réenregistrement du Module d'identité de l'abonné (SIM)
Le réenregistrement des SIM est le processus défini dans l’Information and Communication Technologies (Registration of SIM) Regulations 2023, au cours duquel un opérateur de téléphonie mobile recueille, vérifie et enregistre les informations des détenteurs/utilisateurs existants de SIM.
Le réenregistrement des SIM est obligatoire pour se conformer à l’Information and Communication Technologies (Registration of SIM) Regulations 2023, qui entre en vigueur le 31 octobre 2023, sur la base des recommandations du rapport de la Commission d’enquête sur la drogue présidée par l’ancien juge Paul Lam Shang Leen.
L’objectif de ce réenregistrement est de s’assurer que chaque détenteur de SIM a sa (ses) SIM dûment réenregistrée(s) sous son identité d’ici le 30 avril 2024 afin d’éviter toute désactivation de la SIM.
Tous les détenteurs de SIM des opérateurs de téléphonie mobile (my.t, Emtel, Chili) doivent réenregistrer leur(s) SIM.
Cela inclut les citoyens, les résidents non-citoyens de la République de Maurice, les organismes publics, les Personnes Morales, les entreprises, les corps diplomatiques ou toutes autres organisations.
Vous pouvez vous réenregistrer soit en ligne, soit en vous rendant dans les succursales des opérateurs de téléphonie mobile.
Veuillez contacter votre (vos) opérateur(s) de téléphonie mobile respectif(s) pour plus d’informations.
Les citoyens mauriciens doivent fournir les documents suivants :
- Carte d’identité nationale / informations personnelles du passeport ; et
- Facture récente de services publics (facture d’eau ou d’électricité) ou toute autre preuve d’adresse
L’opérateur de téléphonie mobile prendra également une photo en couleur du demandeur et la comparera à la photo de la carte d’identité nationale ou à celle du passeport, selon le cas.
Les résidents non-citoyens de la République de Maurice doivent fournir les documents suivants :
- Informations personnelles du passeport ;
- Numéro d’identification unique ;
- Permis de résidence ou permis d’occupation ; et
- Facture récente de services publics (facture d’eau ou d’électricité) ou toute autre preuve d’adresse
L’opérateur de téléphonie mobile prendra également une photographie en couleur du demandeur et la comparera à la photo du passeport.
Chaque opérateur de téléphonie mobile disposera de sa propre procédure pour s’assurer que le propriétaire de la SIM et l’utilisateur réel, c’est-à-dire l’employé, auquel la SIM a été attribuée sont réenregistrés.
Veuillez contacter votre/vos opérateur(s) de téléphonie mobile pour plus d’informations.
Oui. Tous les détenteurs de SIM peuvent réenregistrer la ou les SIM qu’ils utilisent en fournissant les documents obligatoires conformément à l’Information and Communication Technologies (Registration of SIM) Regulations 2023.
Veuillez contacter votre opérateur de téléphonie mobile pour plus d’informations.
Oui, le changement de propriétaire est autorisé.
Veuillez contacter votre/vos opérateur(s) de téléphonie mobile pour plus d’informations.
La prise de photo par l’opérateur de téléphonie mobile est obligatoire selon l’Information and Communication Technologies (Registration of SIM) Regulations 2023 pour le processus de vérification en temps réel. Aucun réenregistrement ne peut être effectué sans photographie.
Il n’y a pas de frais pour le réenregistrement.
Du 31 octobre 2023 au 30 avril 2024.
L’opérateur de téléphonie mobile désactivera la SIM.
Un mineur détenteur d’une SIM ne peut pas la réenregistrer. Le réenregistrement doit être effectué au nom du parent ou du tuteur s’il souhaite conserver la SIM pour l’usage du mineur.
Veuillez contacter votre (vos) opérateur(s) de téléphonie mobile pour plus d’informations.
Vous pouvez vous réenregistrer en vous rendant dans les succursales des opérateurs de téléphonie mobile.
Veuillez contacter votre (vos) opérateur(s) de téléphonie mobile respectif(s) pour plus d’informations.
Oui, il n’y a pas de limite au nombre de SIM qu’une personne peut réenregistrer.
Normalement, ce ne sera pas le cas.
Oui, vous devez réenregistrer chaque SIM auprès de chaque opérateur de téléphonie mobile.
Toute personne qui, pour le réenregistrement d’une SIM ou SIM M2M, fournit des informations erronées ou trompeuses commet un délit et est passible, en cas de condamnation, d’une amende n’excédant pas 50 000 roupies et d’une peine d’emprisonnement n’excédant pas un an.
Toute personne qui contrevient à l’Information and Communication Technologies (Registration of SIM) Regulations 2023 commet une infraction et est passible, sur déclaration de culpabilité, d’une amende n’excédant pas 50 000 roupies et d’une peine d’emprisonnement n’excédant pas un an.
Subscriber Identity Module (SIM) Registration
SIM registration is the process defined in the Information and Communication Technologies (Registration of SIM) Regulations 2023 where a mobile operator collects, verifies and records information of the purchaser of a new SIM.
For more information on Subscriber Identity Module (SIM) Registration click here.
Subscriber Identity Module (SIM) Re- registration
SIM re-registration is the process defined in the Information and Communication Technologies (Registration of SIM) Regulations 2023 where a mobile operator collects, verifies and records information of existing holders/users of SIM.
For more information on Subscriber Identity Module (SIM) Re-registration click here.
Consumer Complaints
Complain directly to your service provider. Contact your service provider’s customer care department or hotline. Use all available means to resolve your complaint with your service provider.
Keep records of time and date of who you spoke to.
Yes but ensure you have exhausted all means and avenues to resolve the matter with your service provider.
You can stress that you want to be treated fairly and in a reasonable timeframe.
Consumers are required and advised to take time and be well informed before signing a contract; to ask questions at points of sale and to abide by the terms and conditions of the service.
The Authority will acknowledge receipt of your complaint and provide advice for you to resolve the complaint or where necessary refer the complaint to the appropriate Authority.
Complain directly to your service provider. Contact your service provider’s customer care department or hotline. Use all available means to resolve your complaint with your service provider.
Keep records of time and date of who you spoke to.
Yes but ensure you have exhausted all means and avenues to resolve the matter with your service provider.
You can stress that you want to be treated fairly and in a reasonable timeframe.
Consumers are required and advised to take time and be well informed before signing a contract; to ask questions at points of sale and to abide by the terms and conditions of the service.
The Authority will acknowledge receipt of your complaint and provide advice for you to resolve the complaint or where necessary refer the complaint to the appropriate Authority.
eClearance
For Commercial Purposes (selling, exposing or offering for sale or hire)
A company/individual holding a valid Dealer’s Licence issued by the ICT Authority, may apply for clearance in order to market the equipment in Mauritius.
The manufacturer of the equipment or its representative may only apply for type approval of certain categories of equipment.
TAC Submission
Please note that licensed Dealers will need to submit a Declaration of Compliance via the ICTA online portal to obtain an e-Clearance for mobile phones. They are now required to register the TAC (Type Allocation code) of the mobile phone at the time of application for the Declaration of Compliance.
For Non-commercial Purposes (including for personal use and for offering as gifts)
- An individual/company may apply for clearance to import ICT equipment for his own use.
Applications must be made through the online portal developed by the Information and Communication Technologies Authority. Applicants are required to register on the online portal using a valid email address.
Applicants are required to read the Guidelines, and ensure that they have all the necessary documents prior to making an application on the online portal.
EMF
A mobile telephone network is a wireless network distributed over land areas called cells. Each cell has its
own base station which sends and receives radio signals through its specified area.
Mobile telephones operate by sending and receiving low power RF signals to and from the base stations.
The base stations are linked to the rest of the mobile and fixed telephone networks and pass the signal/
call onto those networks.
In Mauritius, the frequency bands at which mobile telephones transmit are 900 and 1800 MHz for the
GSM (Global System for Mobile Communication) network, 800 MHz for the CDMA (Code Division
Multiple Access) network and 2100 MHz for the UMTS (Universal Mobile Telecommunications System)
network, which is also known as 3G.
A base station is the infrastructure which enables telecommunication companies to offer mobile services through a network.
To provide a good quality mobile service, base stations need to be located where people use their mobile telephones. The number of base stations required for a given area will depend on the terrain and other surrounding obstructions like trees and buildings and the number of people using mobile telephones in that area.
Antennas of base stations are often located on existing structures and on the roof tops of buildings to minimise the visual impact of the facility and to use the available height to achieve coverage objectives and to minimise mobile telephone coverage ‘black spots’. Base stations produce very weak radiofrequency (RF) electromagnetic field (EMF) exposure levels.
Radiofrequency electromagnetic fields (EMF) transfer electromagnetic energy by radio waves. EMF is part
of everyday life and occurs naturally (emissions from the sun, the earth and the ionosphere) or artificially.
Artificial sources include:-
- Mobile telephone base stations
- Broadcast towers
- Electrical and electronic equipment
- Remote controls
Radiofrequency (EMF) is a non-ionising radiation, which means that it has insufficient energy to
break the chemical bonds in an atom or molecule. In contrast, ionising radiation, such as X-rays, can strip
electrons from atoms and molecules, thereby changing the molecular structure that can lead to damage in
biological tissue. Given that each type of ionisation interacts differently with the human body, care must be
taken so as not to confuse the terms ‘ionising’ and ‘non-ionising’ radiation.
International health and safety guidelines are in place to limit public exposure to radio waves from base
stations and mobile telephones. The World Health Organisation (WHO) has formally recognised the
International Commission on Non-Ionising Radiation Protection (ICNIRP) to develop the international
EMF exposure guidelines. The international guidelines developed by ICNIRP are based on a careful analysis
of published scientific literature (which covers research on both thermal and non-thermal effects) and offer
protection against all identified hazards of RF energy with large safety margins.
The table below gives examples of reference levels for specified technologies used for deploying mobile
networks. These are derived from the ICNIRP basic limits of exposure of human beings to electromagnetic
fields for comparison against measured electromagnetic fields. Measurements below the reference level
guarantee that the basic limits of exposure are not exceeded. These reference levels have been adopted by
the ICTA pursuant to section 18(1) (n) of the ICT Act 2001 (as amended) and in accordance with ITU-T(2)
Recommendation K.52.
(2) The International Telecommunication Union (ITU) is the United Nations specialized agency for information and communication technologies. One of the three sectors of the ITU is the ITU Telecommunication
Standardization Sector (ITU-T).
According to the World Health Organisation (WHO):
• Biological effects are measurable responses to a stimulus or to a change in the environment.
These changes are not necessarily harmful to health.
• Ongoing change forms a normal part of our lives.
• Changes that are irreversible and stress the organism for long periods of time may constitute
a health hazard.
• An adverse health effect causes detectable impairment of the health of the exposed individual
or of his or her offspring.
• A biological effect on the other hand, may or may not result in an adverse health effect.
Based on the weight of international scientiffiic opinion, the WHO has concluded that there is no
substantiated evidence that living near a mobile telephone antenna causes adverse health effects.
The Standard makes it imperative for operators to adopt forward planning for the installation of RF
infrastructure to cater for the expected rise in the number of antennas due to the foreseeable growth in
demand for mobile telephony services and good network coverage in Mauritius.
In 2009, the ICTA adopted an in-situ measurement protocol for the determination of RF fields (300 MHz
– 6GHz) in the vicinity of base stations for the evaluation of general public exposure to electromagnetic
fields.
The ICTA performs measurements as per the abovementioned protocol upon request from Local
Authorities or the general public.
The ICTA has initiated a project whereby regular monitoring of the emissions from mobile telephone base
stations will be effected around the island. The measured levels will then be made publicly available on the
website of the ICTA.
According to a WHO Fact Sheet N°193 of June 2011 studies have been conducted over the last two decades to assess whether mobile telephones pose a potential health risk. According to the information in the WHO Fact Sheet to date, no adverse health effects have been established for mobile telephone use. The Fact Sheet also mentions that the WHO intends to conduct a formal risk assessment of all studied health outcomes from radiofrequency fields exposure by 2012.
(http://www.who.int/mediacentre/factsheets/fs193/en/index.html)
On 31 May 2011, however, according to press release N°208 of the International Agency for Research on Cancer (IARC), the WHO and the IARC classified radiofrequency electromagnetic fields “as possibly carcinogenic to humans (Group 2B) based on an increased risk for glioma, a malignant type of brain cancer, associated with wireless telephone use”.
For more information on this subject please consult the www.who.int and www.iarc.fr
Emissions from mobile telephones in Mauritius have been limited to a Specific Absorption Rate (SAR) of
2 W/kg of tissue (averaged over 10 grams) in compliance with the EN 50360:2001 standard. The SAR is
defined as the rate at which a mobile telephone user absorbs energy from the handset.
As from 1 February 2010, all mobile telephones imported in Mauritius for sale should have been type
approved by the ICTA and should have shown compatibility with the EN 50360:2001 standard. A list of
type approved mobile telephones, including their respective SAR information is available from the ICTA
website (https://lab.icta.mu). Moreover, as from 1 July 2010, licensed dealers have the obligation to affix
the maximum SAR on the box of mobile telephones sold and in the user’s manual of the mobile telephone
or on a separate sheet in the mobile telephone box
The WHO’s advice as given in Fact Sheet N°193 of May 2010 is as follows:-
“A person using a mobile telephone 30–40 cm away from their body – for example when text messaging, accessing
the Internet, or using a “hands free” device – will therefore have a much lower exposure to radiofrequency fields
than someone holding the handset against their head.
In addition to using “hands-free” devices, which keep mobile telephones away from the head and body during
telephone calls, exposure is also reduced by limiting the number and length of calls. Using the telephone in areas
of good reception also decreases exposure as it allows the telephone to transmit at reduced power. The use of
commercial devices for reducing radiofrequency field exposure has not been shown to be effective.”
Under section 18 (1) (n) of the ICT Act 2001 (as amended), the ICTA
has the legal mandate to “ensure the safety and quality of every information
and communication services including telecommunication service and, for
that purpose, determine technical standards for telecommunication network,
the connection of customer equipment to telecommunication networks”.
Since 2009, the ICTA has been committed to setting up the
appropriate regulatory framework with a view to ensuring EMF
safety. Below are some of the actions taken by the ICTA as part of
this endeavour:
1. The ICTA informs the community about EMF safety.
This Guide is an example of a communication tool used by the
regulator
2. The ICTA has issued the mandatory technical and administrative Standard
(ICTA/STD/2011/01) for operators with respect to the deployment of
radiocommunications infrastructure
3. The ICTA evaluates base stations prior to authorising their deployment in accordance
with the International Telecommunication Union Standardization Bureau (ITU-T)
Recommendation K.52
4. Through its type approval process, the ICTA ensures that mobile telephones
commercialised in Mauritius comply with internationally recognised health and safety
standards for electromagnetic fields
5. The ICTA has been conducting in-situ measurements upon request since 2009 and has
embarked on a project whereby EMF levels across Mauritius will be monitored regularly
and published on the ICTA website
6. The ICTA also entertains complaints from the public with respect to EMF safety.
Whenever there are good reasons to believe that
there is non-compliance, the first step is to file a written
complaint to the operator of the site. For the purpose of
the Standard, a complaint is deemed to be an expression
of dissatisfaction or grievance made in writing. A
complainant may send the complaint by email, post or
fax. Operators are required to assist the complainant in
making the complaint, if needs be.
Where a complainant is not satisfied with the operator’s
response, he/she may report the matter to the ICTA.
The ICTA may look into the complaint and may direct
the operator to take remedial actions, if any.
When making a complaint, the material facts committed
by the operator should be set out as clearly as possible
with reference to the relevant sections of the Deployment
of Radiocommunication Infrastructure Technical and
Administrative Standard for Electromagnetic Field
(EMF) Safety which the complainant has good reasons to
believe may have been breached.
Should a complainant wish the ICTA to effect EMF measurements at his/her premises with respect to base
stations located in his/her neighbourhood, a written request shall be made to the ICTA.
The ICTA will ensure that the said base stations are in their normal operating conditions and arrange for
the most appropriate time to effect the measurements prior to giving the complainant at least 48 hours
advance notice.
On the day of the measurements, the
complainant will have to be at home
or make arrangements to be duly
represented as the measurements
will usually be effected inside the
complainant’s premises in the rooms
facing the base stations. Officers of
the ICTA will call at the complainant’s
premises and will briefly explain
to the complainant or to his/her
representative, the process they will
follow. They will also request the
complainant or his/her representative
to sign an inspection declaration form.
The ICTA will inform the complainant
of its findings by way of letter at its
earliest convenience.
Mobile phones and EMF FAQ
https://emfguide.itu.int/en/emfguide_m.html#page6_1
Base stations and EMF FAQ
https://emfguide.itu.int/en/emfguide_m.html#page6_2
EMF exposure limits FAQ
https://emfguide.itu.int/en/emfguide_m.html#page6_3
EMF myths FAQ
8-digit Numbering
All numbers assigned to mobile networks in the Republic of Mauritius will migrate from 7 digits to 8 digits.
When you dial whether from a mobile or a fixed phone, place a 5 in front of the existing mobile number.
As from 00.00hrs of 1st September 2013 (as from midnight of 31st August 2013 into 00.00hrs of 1st September 2013)
You will not be able to make your call or send an SMS.
The caller will hear an announcement that the call did not go through. The caller will then need to add 5 and dial again.
The announcements will be played for one month for the local audience and three months for the international audience.
Both local and international callers will have an announcement to add 5 and dial again.
Yes. Wherever you are during the transition period, if callers are still phoning you on the 7-digit number, they will hear the announcements to add 5 and dial again.
No. The caller will not be charged for the announcement.
No. There will not be any notification message to ask you to add 5.
You are advised to contact your operator.
Yes. Because his/her mobile number is operating on a mobile network.
No. The migration will be for numbers operating on mobile networks only. Fixed numbers will remain the same.
You will need to add the Leading Digit 5 to your contacts’ numbers operating on mobile networks. The numbers of your contacts which operate on fixed/landline networks remain the same.
You are advised to wait till the 1st September 2013 when the migration to 8-digits comes into effect.
No. You will not lose your credit.
Mobile networks are networks which do not have a physical wire connected to your telephone set or device.
For such equipment, the mobile operators will adjust this for you. For further information, you can also contact your operators.
Yes. As from 00.00hrs of 1st September 2013, all mobile numbers assigned by any mobile phone operators within Mauritius, Rodrigues, Agalega and Saint Brandon will start with the leading digit 5.
The migration will start as from 00.00hrs of 1st September 2013 and will last for around 4 hours.
You are strongly advised to use a fixed phone for any emergency calls during the migration period.
No. Emergency numbers will remain the same.
The International Telecommunication Union has been informed to notify its member states. Furthermore, the ICT Authority has informed all Embassies/ Consulates and International Organizations of this migration.
The current numbering plan for numbers assigned to mobile networks is nearly depleted. The 8-digit numbering plan will cater for the growing demand of numbers assigned to mobile networks.
You can call the ICTA’s hotline on 161 or consult the website of the Authority at the following address: http://www.icta.mu
You may also contact your operator for more details.
Complain directly to your service provider. Contact your service provider’s customer care department or hotline. Use all available means to resolve your complaint with your service provider.
Keep records of time and date of who you spoke to.
Yes but ensure you have exhausted all means and avenues to resolve the matter with your service provider.
You can stress that you want to be treated fairly and in a reasonable timeframe.
Consumers are required and advised to take time and be well informed before signing a contract; to ask questions at points of sale and to abide by the terms and conditions of the service.
The Authority will acknowledge receipt of your complaint and provide advice for you to resolve the complaint or where necessary refer the complaint to the appropriate Authority.
CSA Filtering
URL stands for Uniform Resource Locator. It is an internet address (for example, http://www.icta.mu/internet), usually consisting of the access protocol (e.g. http), the domain name (e.g. www.icta.mu), and optionally, the path to a file or resource residing on that server (e.g. internet for the address given above).
An internet service provider (ISP) is a company, organisation or other entity which provides a person or a device access to the internet, internet connectivity and other related services (e.g. hosting websites).
An online filtering system is a piece of hardware or software or a combination of both that acts as a shield between the Internet and a user’s computer, thus filtering access to potentially objectionable or offensive material. Most content filter manufacturers compile a list of sites they deem objectionable and classify them under different profiles, which often pertain to the end user’s age.
Section 15 of the Child Protection Act 1994 as amended, whereby emphasis is laid on “indecent photographs of children” and section 18(1)(m) of the ICT Act 2001 as amended where one the functions of the ICT Authority is to take steps to regulate or curtail harmful and illegal content on Internet and other information and communication services.
Under section 18 (1) (m) of the ICT Act 2001, one of the functions of the ICT Authority is to take steps to regulate or curtail harmful and illegal content on the Internet and other information and communication services. Thus the contents being filtered out by the system are materials that fall within the ambit of Section 15 of the Child Protection Act.
The aim is to reduce the availability and circulation of child sexual abuse images and limit the trauma experienced by victims’ when such images circulate on the internet. At the same time, this system protects against accidental viewing, giving people in Mauritius the confidence in the Internet they deserve.
The system setup is presently hosted at the ICT Authority and is connected to local ISPs providing internet access to the public in Mauritius.
Emtel Ltd, Data Communications Ltd, Mauritius Telecom. In fact, all Internet traffic coming into Mauritius are filtered out for CSA contents.
The software is Netclean Whitebox, the leader in providing child online safety protection.
The NetClean WhiteBox solution uses a URL black list containing the addresses of sites that are to be filtered. This URL filtering list emanates from the Internet Watch Foundation (IWF), a non profit organisation that is widely recognised as one of the best in the world at managing a URL list of CSA sites coupled with the Interpol blacklist.
No, the list is automatically updated on a regular basis remotely by the online CSA filtering solution provider and modification of this list is not possible. Access or modification to the blacklist is not possible locally.
You will see a message saying that access to the site has been banned. Instead an ICTA blockpage will be displayed.
The filter is applied at the level of the internet address but it is common for a web server to host multiple websites on a single internet address. All requests to any of the sites on one of the filtered internet addresses will be diverted to the filtering server.
The filtering server then looks at the request. If it is to a banned site, the request is refused and a message is sent back to the person. The remaining sites which are not banned can still be viewed.
It is possible to filter down to the level of folders or even individual documents and images on a website. E.g. you could filter http://www.website.com/badcontent but allow http://www.website.com/goodcontent.
The filtering is implemented in such a way that it has very little effect on the passage of most network traffic meaning that there is little downgrade on performance.
The filtering solution is used to filter only child pornography including video, photos, and text articles.
The only way to check whether the website is filtered is by attempting to access it.
This initiative is one element in a wider effort to combat the making and distribution of images of child sexual abuse via the Internet and the activities of determined criminals who exploit internet-based technologies and services to this end. Filtering is designed to protect people from inadvertent access to potentially criminal images of child sexual abuse. No known technology is capable of effectively denying determined criminals who are actively seeking such material; only removal of the content at source can achieve that goal.
PUBLIC KEY INFRASTRUCTURE (PKI)
PKI stands for Public Key Infrastructure. To enable the use of digital signatures in an open environment (such as the Internet) where the participants do not know each other, it is necessary to know who the signer is. PKI is a system created for this purpose and in this system a reliable third party issues an digital certificate. The certificate contains information about the person to whom the certificate is issued to. PKI uses a key pair, in which one key is public and the other is private. The system is based on asymmetric encryption. The signer signs the message with a private key, known only by the signer. The recipient can verify the authenticity of the signature and the integrity of the message with the public key given in the certificate.
For more information click here.
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